Shipping Policy

Last updated: September 13, 2026

Thank you for shopping with Stepvale. We want to make sure your order reaches you as quickly and safely as possible. Please read our shipping policy carefully.

Where We Ship

We currently ship to the following countries:

United States (USA)
Canada
Australia
New Zealand
United Kingdom (UK)

Delivery Timeframes

All orders are processed within 1–2 business days after payment confirmation. Once dispatched, estimated delivery times are:

5–8 business days to all destinations (USA, Canada, Australia, New Zealand, and UK)

Please note that delivery times are estimates and may vary due to customs processing, public holidays, or other factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment every step of the way.

Customs & Duties

International orders may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges are the responsibility of the recipient. We are not responsible for any delays caused by customs.