Privacy Policy
Last updated: September 13, 2026
At Stepvale, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase.
1. Information We Collect
When you visit our site or make a purchase, we may collect the following types of information:
- Personal identification information: Name, email address, phone number, billing and shipping address
- Payment information: Credit card details (processed securely via our payment provider — we do not store card details)
- Device and usage data: IP address, browser type, pages visited, and time spent on our site
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and customer service communications
- Improve our website and customer experience
- Send marketing communications (only if you have opted in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who assist us in operating our website and delivering orders, including shipping carriers and payment processors. These parties are obligated to keep your information confidential.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
5. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us at hello@stepvale.com.
6. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@stepvale.com.