Frequently Asked Questions

Have a question? We've got you covered. If you can't find the answer below, feel free to reach out to us at hello@stepvale.com.

Orders & Shipping

Where do you ship to?

We ship to the United States, Canada, Australia, New Zealand, and the United Kingdom.

How long does delivery take?

All orders are delivered within 5 to 8 business days after dispatch. Orders are processed within 1–2 business days of payment confirmation.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment in real time.

Can I change or cancel my order after placing it?

We process orders quickly. If you need to make a change or cancellation, please contact us immediately at hello@stepvale.com. We will do our best to help, but we cannot guarantee changes once an order has been dispatched.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided items are unworn, in original packaging with tags attached. Please visit our Return & Refund Policy page for full details.

How do I initiate a return?

Simply email us at hello@stepvale.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?

Once your return is received and approved, your refund will be processed within 5–10 business days to your original payment method.

Products

How do I choose the right size?

Each product page includes sizing information. If you are unsure, feel free to contact us at hello@stepvale.com and we will help you find the right fit.

Are your shoes genuine leather?

Yes, many of our styles feature genuine leather. Material details are listed on each individual product page.

Still Have Questions?

We're here to help! Contact us at hello@stepvale.com and we'll get back to you as soon as possible.