Cancellation Policy

Last updated: September 13, 2026

At Stepvale, we understand that plans can change. Please review our cancellation policy below.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@stepvale.com. We process orders quickly, so we cannot guarantee cancellations once an order has been placed.

• Before dispatch: If your order has not yet been dispatched, we will do our best to cancel it and issue a full refund.
• After dispatch: Once an order has been shipped, it can no longer be cancelled. In this case, you may return the item(s) in accordance with our Return & Refund Policy once received.

How to Request a Cancellation

To request a cancellation, please email us at hello@stepvale.com with your order number and reason for cancellation. We will respond as quickly as possible.

Refunds on Cancelled Orders

If your cancellation is approved before dispatch, a full refund will be processed to your original payment method within 5–10 business days.

Questions?

If you have any questions about our cancellation policy, please don’t hesitate to reach out at hello@stepvale.com.