Return and Refund Policy
Last updated: September 13, 2026
At Stepvale, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unworn and in their original condition
- In the original packaging with all tags attached
- Free from any signs of wear, damage, or alterations
Non-Returnable Items
The following items cannot be returned:
- Items purchased on sale or with a discount code
- Items that have been worn, damaged, or altered
How to Initiate a Return
To start a return, please email us at hello@stepvale.com with your order number and reason for return. We will provide you with return instructions within 1–2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges
If you need a different size or style, please contact us at hello@stepvale.com. Exchanges are subject to product availability.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Questions?
If you have any questions about our return and refund policy, please contact us at hello@stepvale.com.